Zen-Sense Day Spa Etiquette

Spa Attire

Your privacy and comfort are of the utmost importance to us. Spa treatments require various levels of undress and our therapists are trained in appropriate methods of draping. Although your therapist will discuss a complete overview of the treatment you experience, please feel free to ask any questions or make special requests to ensure your own comfort level.

Personal Belongings

Please note the Spa is not responsible for any personal belongings left behind. Please check robe pockets and chest drawers to ensure you have all your personal belongings. Alternatively, we advise you not to bring in any precious belongings into the spa.

Cancellations

All appointments are subject to a 24 hour cancellation policy. Changes or cancellations to appointments made within 24 hours will result in a fee of 10% per service. Cancelling with less than one hour of notice OR failure to arrive for scheduled appointments will result in the full cost of the appointment(s) being charged. Please note, small group bookings and spa packages are subject to a 48 hour cancellation policy.

Right of Refusal

Zen-Sense Day Spa reserves the right to refuse service to any client for improper conduct. Inappropriate conduct or language during a service will result in immediate termination of the service. We reserve the right to define inappropriate conduct.

Health Conditions

Please advise us of any health conditions, allergies, or injuries that could affect your treatment or service when making your Spa reservation

Gift Certificate Return Policy

Gift Certificates may not be redeemed for cash or used to purchase another gift certificates. Service Prices are subject to change. Zen-Sense Day Spa is not responsible for lost or stolen gift certificates.

Links

This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of other websites you link to from our Website or otherwise visit.

Notification of changes

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your personally identifiable information will be based on the privacy policy in effect at the time the information is used.

Reservations for Packages & Parties

Advanced reservations are required for all Spa Packages/Parties, 50% deposits will be necessary.

Prices

All Prices are subject to change.

Booking Deposit

50% deposit requested which secures your booking.

Parking

Our location has abundant complimentary parking situated in front of the building.

Punctuality

For your first visit, arrive 15 minutes prior. This will allow enough time for a spa tour, changing into spa attire, and a consultation.

© 2024 - Zen-Sense Day Spa, Knysna Website design & hosting S² Web Solutions